Frequently Asked Questions
We collected answers to the most common questions we receive to help you understand our services better.
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How can I register my medical facility on the platform?
You can easily register by clicking the "Register Your Facility" button at the top of the page, then filling in the required facility data. Our team will review and approve the request within 24 business hours.
Can I add more than one doctor under the facility account?
Yes, after activating the facility account you can add an unlimited number of doctors and fully manage their schedules and appointments from the dashboard.
What payment methods are available for subscription?
We support payment via bank transfer and credit cards (Mada, Visa, Mastercard), in addition to fast electronic payment options.
Are facility and patient data protected and secure?
Absolutely. We use the latest encryption technologies to ensure the confidentiality and security of all data in accordance with international standards for medical information protection.
Can I try the platform before subscribing?
Yes, we offer a 14-day free trial that lets you explore all platform features before making a subscription decision.
How can I update the clinic or facility working hours?
From the dashboard, go to Facility Settings then select "Working Hours". You can set the working days and hours for each day independently.
Does the platform support multiple specialties within a single facility?
Yes, the platform supports adding multiple specialties within the same facility, assigning doctors to each specialty with independent appointment management per department.
How do I contact the technical support team?
You can reach the technical support team via live chat within the app, email, or phone. Our team is available 24/7.
